Job Description

Expert Institute is a high-growth legal services firm that empowers attorneys by connecting them with the nation’s leading subject-matter experts. We are a mission-driven organization that thrives on collaboration, innovation, and performance. Our culture is built on mutual support, excellence, and shared success—we win best as a team.

Job Description

Position Overview

We are seeking a reliable, resourceful, and service-oriented Helpdesk, Network & Office Services Support Specialist to join our Milwaukee team. This role ensures seamless day-to-day IT operations and maintains a smooth, professional office environment.

You will provide hands-on technology support to approximately 75 Milwaukee-based colleagues who work in-office five days a week, as well as remote support for ~75 colleagues nationwide and ~25 team members in our New York City office. You will also collaborate with the HR & Office Manager on facilities, supplies, and office coordination, stepping in as their backup when needed.

Key Responsibilities

IT Support & Network Operations

• Serve as the primary point of contact for in-person IT support in the Milwaukee office.

• Provide responsive remote technical assistance for employees in the New York office and remote locations across the U.S.

• Provision, configure, and maintain laptops and endpoint devices for onboarding and ongoing use.

• Manage user accounts across platforms, including Google Workspace, Zoom, and others—handling setup, permissions, and terminations.

• Monitor, troubleshoot, and maintain local Wi-Fi and network infrastructure; escalate and coordinate with vendors as needed.

• Support conference room A/V systems and video conferencing tools.

• Implement and maintain endpoint security measures and system updates; track IT assets and inventory.

• Document troubleshooting procedures and contribute to the internal knowledge base.

• Support technology upgrades and assist with IT projects in collaboration with the broader IT team.

Office Services & Facilities Support

• Partner with the HR & Office Manager to maintain a clean, functional, and welcoming office environment.

• Assist with day-to-day office operations such as vendor coordination, supply management, and workspace setup.

• Support onboarding and offboarding logistics, including desk preparation, welcome kits, and access credentials.

• Act as a partner for facilities-related issues and general office needs.

• Serve as the point person for office services in the absence of the HR & Office Manager.

Qualifications

Required

• 2–4 years of IT support experience in both in-person and remote environments.

• Proficiency with Google Workspace administration and desktop support for macOS and Windows.

• Basic knowledge of network configuration and Wi-Fi troubleshooting.

• Excellent organizational skills and a service-oriented approach.

• Ability to work independently, prioritize tasks, and pivot between technical and administrative duties.

• Strong interpersonal communication and problem-solving skills.

Preferred

• Experience with identity and access management platforms (e.g., Okta, JumpCloud).

• Familiarity with MDM and endpoint security tools.

• Previous exposure to facilities or office management responsibilities.

• Comfort with collaboration tools such as Zoom, Salesforce, and Google Meet.

• Troubleshooting Nest cameras and Sonos speakers as well as wall-mounted screens.

Additional Information

Work Environment

This is a fully on-site role based in the historic Third Ward of Milwaukee, Monday through Friday. Occasional after-hours support may be required for urgent IT needs or scheduled maintenance. The position offers a high level of visibility and engagement with teams across departments and locations. Quarterly travel to the New York office is expected, with occasional additional travel as needed.

Benefits:

• Team lunch on Wednesdays, as well as occasional outings that are intended to build connections

• Strong health, dental, and vision options as well as a significant 401(k) match

• Unlimited PTO after two years of service

All your information will be kept confidential according to EEO guidelines.

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