Job Description

Job Description A client of Insight Global is seeking a highly skilled individual in India to support the clients Cloud Contact Center. You will be providing technical support for Oracle Session Border Controller products. On a day to day basis you will be resolving complex voice and video communication issues, ensuring secure and reliable SIP trunking and VoIP services for customers. Your responsibilities will include providing technical support for the Oracle SBC solutions, including configuration, troubleshooting, and optimization. You will be diagnosing and resolving issues related to SIP signaling, media flow, security policies and interoperability with third party systems. A major part of your roll will be collaborating with customers and internal teams to analyze network and call flow problems. In addition you will assist in the deployment and integration of SBCs within customer environment and report all unresolved issues to the technical assistance center. It is vital you maintain documentation of support cases, solutions, and best practices and stay current with Oracle SBC product updates, features, and industry standards. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Skills and Requirements -Strong Knowledge of Session Initiation Protocol and Voice over Internet Protocol and session border controller technologies -Experience with Oracle SBC platforms and related voice infrastructure -Ability to troubleshoot complex network telephony issues -Familiarity with security concepts related to SBCs, such as encryption and firewall traversal. -Excellent communication skills for customer interaction and technical documentation. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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