Job Description

Salary: $136,000 - 184,000 per year Requirements:

• Clearance Level Must Currently Possess: Top Secret
• Clearance Level Must Be Able to Obtain: Top Secret
• Public Trust/Other Required: None
• Job Family: Information Systems Management
• Skills: Communication, Innovation, ServiceNow Platform
• Certifications: None
• Experience: 15+ years of related experience
• US Citizenship Required: Yes
• Education: Master of Science degree; OR in lieu of a degree, an additional 2 years of relevant work experience is required.
• Required Technical Skills:
• - Demonstrated experience with the configuration, management, and implementation of all infrastructure components, applications, hardware, and tools.
• - Experience with managed network, security and infrastructure operations, and internet services.
• - Demonstrated experience with operations, management, and maintenance of all network and security devices including desktops, thin clients, routers, switches, firewalls, access points, Active Directory, load balancers, and other network/server/storage security software and tools.
• - Demonstrated experience with performing environmental monitoring of LAN closets & data center, as applicable, to ensure operation within all threshold settings for optimum secure performance.
• - Demonstrated hands-on experience with ServiceNow.
• - Demonstrated experience with SLA/OLA management, Knowledge Management, Service Delivery, Continuous Service Improvement, Change Management, and Problem Management.
• Security Clearance Level:
• - U.S. Citizenship Required
• - Must possess Q or TS level clearance (or their equivalency) with the ability to obtain a Q level clearance within six (6) months of hiring.

Responsibilities:

• As an IT Operations Manager, you will make a significant impact by:
• Proactively evaluating, identifying, and recommending configurations or changes to configurations that will enhance performance.
• Managing change, maintenance windows, and deconflicting maintenance activities.
• Maintaining and providing audit information, including access, general logs, and application logs.
• Using and maintaining procedures and documents to operate and maintain the infrastructure.
• Adhering to network administration requirements and policies, as well as executing network monitoring and problem management procedures.
• Providing oversight and maintenance of devices, including drivers, patches, and client application management.
• Managing the enterprise network for optimal performance.
• Gathering and reporting on performance metrics and monitoring the performance of critical components, including availability/uptime, response time, end-to-end throughput, bandwidth utilization, load balancing, and potential error conditions.

Technologies:

• Active Directory
• Hardware
• LAN
• Load Balancing
• Network
• Security
• ServiceNow
• Windows
• Cloud
• ITIL
• LESS
• REST

More:

At GDIT, we believe that people are our differentiator. With a career in enterprise IT, you will connect and enhance the systems that matter most, playing a meaningful role in how agencies operate. Your role will help ensure today is safe and tomorrow is smarter as you evolve IT operations for the Department of Energy’s National Nuclear Security Administration.

Our benefits package includes comprehensive health and wellness offerings, a 401K with company match, paid education and certifications, paid vacation, and holidays. We prioritize flexibility in work arrangements and ensure our Total Rewards package is competitive.

GDIT is a global technology and professional services company that collaborates with major U.S. government agencies. We are committed to creating a safer, smarter world by leveraging technology and innovation. Join us in making an impact.

Job Tags

Holiday work, Full time, Work experience placement,

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